Terms and Conditions

MEMBERSHIP TERMS & CONDITIONS

CANCELLATION AND REFUNDS

1. Make sure you watch a trial lesson before paying for your membership.

2. Memberships charges are non refundable. They cannot be cancelled before the minimum period. In order to cancel your membership you may do so via the app or email to info@focusenglish.co.uk.

PRINCIPAL TERMS

1. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process.

2. This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a contract will come into existence between you and us.

3. You will be entitled to all the rights and privileges set for the Type of Membership chosen.

4. You cannot transfer this agreement to anyone else. It is strictly forbidden for someone else to attend the class. 

FEES PAYMENT AND CHARGES

1. The first month's membership fees are collected from you by us either by debit / credit card at time of purchase, 

2. Your second payment for monthly membership fees only will be collected one month after you joined. Subsequent payments for monthly membership fees will be collected monthly thereafter. 

3. Each payment made is not refundable under any circumstances.

4. If any payment is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. 

5. You agree to advise us immediately of any change to the Members Details provided.

Payment PRICES

1. From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.

TERMINATION

MONTHLY payment MEMBERSHIPS

1. You may terminate your membership at any point by cancelling your payment with your bank, allowing 3 to 4 working days for the bank to action this. Or cancel the membership through your online app. 

2. In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

PASSWORD ABUSE POLICY

1. Your password number  (defined below) can only be used by you: Your password number  is issued solely for your use, as your membership is personal to you and only covers your use of the app. You are responsible for keepasswordg your password number  secure and confidential at all times. The password number remains our property at all times (unless agreed otherwise and evidenced in writing).

2. What we will do if we think your password number  has been misused: Should we believe that your password number  has been used by another individual or individuals we may (in our discretion) decide to conduct an investigation. If we do so we will: (a) inform you, via email, that we believe your password number  has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below.

3. Our Right to make additional charges and/or cancel your membership: If you unreasonably refuse to cooperate with our investigation, or following our investigation we have reasonable grounds to believe that your password number was used, with or without your knowledge and/or consent, by another individual or individuals, depending on the particular circumstances of each case, we reserve the right to take one or both of the following steps, which are in addition to any other legal rights that we may have : (a) to apply a penalty charge to your membership fees (and increase your  payment(s) accordingly). The penalty charge will be calculated as being equal to the daily membership charge (that applied at the time of use) for each occasion on which your password number was used by that individual/those individuals; and/or (b) in the event of serious misuse of your password number, for example, your password number has been used on repeated occasions and/or by more than one individual, to notify you, via email, that we are cancelling your membership with immediate effect, and no refunds will be given.

4. Your responsibility for another’s conduct: If we have reasonable grounds for believing that you knowingly provided your password number  to another individual or individuals, or allowed unauthorised entry following your entry to the gym (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and liable for any loss we suffer as a consequence of that conduct.
   Access Device: the device, key-fob, or any other relevant security hardware device with built-in authentication equipment, issued or otherwise provided to you by us to enable you to securely access the relevant gym in accordance with the terms of your membership. Only one device can be registered to an account at any time, if you lose or misplace the device you need to contact member services to remove the device immediately.

DAILY MEMBERSHIP TERMS & CONDITIONS

PRINCIPAL TERMS

1. This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.

2. Your membership will be activated on the date you specified, running till midnight of the specified date.

3. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.

4. You cannot transfer this daily membership to anyone else nor transfer to another date.

GENERAL TERMS & CONDITIONS

MISCELLANEOUS TERMS

1. Members must be 16 or older.

2. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.

3. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

4. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.

5. There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.

6. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.

7. This agreement is governed by English Law.

8. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Rules.

INFORMATION ABOUT US

1. We are a company registered in England and Wales. Our company registration number is 06705918, company name is TRAINING LANGUAGE CENTRE LIMITED (Focus English School) and Our office is Located at The Designworks Park Parade NW104HT. Further information can also be found at our website www.focusenglish.co.uk

2. If you have any questions or if you have any complaints, please contact us. You can contact us by emailing us at info@focusenglish.co.uk

PROMOTION TERMS

1. Training Language Centre limited (Focus English School)  reserves the right to end any promotion without warning at any time.

2. Friends get friends - Promotion is only valid once per person. It cannot be used in conjunction with any other offers. To obtain the offer the person must spend over £100.